Frequently Asked Questions FAQs
Frequently Asked Questions (FAQs)
Q: How long is your order processing time? A: Our order processing time is 5 to 7 Business days.
Q: How long will my order take to deliver? A: We use a combination of logistics for delivery, with your local post office handling the final delivery. Please allow 10-15 business days for your order to arrive. Items with longer delivery times will display the estimated time of arrival (ETA) on the product description. You can track your order 24-48 hours after it has been shipped.
Q: Where do you ship to? A: We ship to the 48 lower states of the United States. We DO NOT ship to Puerto Rico, Alaska, and Hawaii. We DO NOT ship international orders.
Q: What will be the Shipping cost? A: Shipping costs are calculated at checkout. We offer economy standard shipping to all orders in the US and Canada.
Q: What Shipping Carriers do you use? A: For domestically shipped orders, we use UPS, FedEx, and USPS for delivery. If your address can only be delivered by FedEx or UPS, please inform us after placing your order, as most of our orders are delivered via USPS.
Q: Do you offer special deliveries? A: We do not offer special deliveries. For additional questions, please contact our support team.
Q: Do you offer cash on delivery? A: Currently, we accept the following payment methods: Credit Card, PayPal, Venmo, Apple Pay, Shop pay, Google Pay, Meta Pay.
Q: Do you offer exchanges and refunds? A: If you want to return or exchange a product, please contact us within 30 days of purchase. Return costs are the responsibility of the buyer. We do not offer returns or exchanges for customized products.
Q: How do I initiate a return? A: To begin the return process, please contact us at info@makpersona.com.
Q: I threw out my original package, can I still return my order? A: All products must be new, unused, and in their original packaging to be accepted for returns.
Q: What if my order arrived damaged? A: In the unlikely event that your parcel arrived damaged, please contact us immediately with pictures. If the damage occurred during transit, we will arrange a replacement as quickly as possible. Keep all items and packaging materials until your claim is resolved. Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package.
Q: Can I cancel my order? A: You can cancel your order within 30 minutes of placing it. Alternatively, you can contact us for assistance. Please note that we cannot cancel orders that have already been shipped.
Q: How long will it take to receive my refund? A: Refunds will be issued to the original method of payment within 5-7 business days.
Q: Do your lamps need assembly? A: Mostly, no. Our lamps come ready to use with minimal assembly required.
Q: Do you need an electrician to hardwire a light fixture? A: We recommend all electrical work be performed by a certified electrician. For any installation not performed properly, all warranties are waived.
