Shipping
We ship to the 48 lower states of the United States. We DO NOT ship to Puerto Rico, Alaska, and Hawaii. We DO NOT ship international orders.
We use a combination of logistics for delivery, with your local post office handling the final delivery. Please allow 10-15 business days for your order to arrive. Items with longer delivery times will display the estimated time of arrival (ETA) on the product description. You can track your order 24-48 hours after it has been shipped.
Shipping costs are calculated at checkout. We offer economy standard shipping to all orders in the US and Canada.
Our order processing time is 5 to 7 Business days.
We do not offer special deliveries. For additional questions, please contact our support team.
For domestically shipped orders, we use UPS, FedEx, and USPS for delivery. If your address can only be delivered by FedEx or UPS, please inform us after placing your order, as most of our orders are delivered via USPS.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Currently, we accept the following payment methods: Credit Card, PayPal, Venmo, Apple Pay, Shop pay, Google Pay, Meta Pay.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Personalization FAQs
Laser engraving is a precise and permanent method of decoration that produces elegant results. It can either have depth (traditional engraving) or appear smooth on the surface (known as etching or annealing). While "laser engraving"
is commonly used as a general term; it may refer to various laser marking
techniques.
Yes, absolutely! We want your gifts to be as meaningful and
unique as possible. You can personalize each item in your order. Simply upload
or email your list of names.
Please format your list in plain text, with one name per
line. For example:
John Smith
Jane Doe
Michael Lee
You may enter your list in the “Add Your Personalization” box during checkout or email it to us after placing your order. Please submit your list in plain text format
with one name per line, as shown above.
We offer a curated selection of fonts on each product page. You're welcome to
choose one of those, send us a font you already use, or provide any widely
available font that complements your design. If you'd like to use a custom
font, please email us the TTF file (PC-compatible). For internet fonts,
Download the TTF file and send it as an attachment.
After placing your order, simply reply to your order confirmation email and attach your artwork. Preferred file formats include
Vector
files: .eps, .ai, .pdf, .cdr, or .svg (text converted to outlines)
High-resolution
bitmap images if vector is unavailable
We can remove solid black or white backgrounds and engrave only the desired artwork. Note: We do not engrave images with transparent
backgrounds.
Yes, we specialize in this! Please send a high-quality, well-lit, straight-on photo
or scan of the handwritten recipe. The clearer the image, the better the
results.
In most cases, yes! Once you place your order and submit your artwork, we’ll
Provide a digital mockup for your review before engraving. If you prefer to confirm beforehand, feel free to email us your design, and we’ll be happy to assess it.
There’s no strict character limit. We size your text to best fit the item while maintaining clarity and aesthetic appeal. For larger text, we recommend keeping it concise.
Yes! Select the “Request Mockup” option during checkout, and we’ll email you a visual proof for approval. For bulk or custom orders, feel free to contact us for a
pre-order mockup.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Most food items are non-returnable due to health and safety regulations. However, if the product is damaged, expired, or you received the wrong item, please contact us for a resolution.
If you receive expired or damaged food items, please reach out to our customer service team within 3 days of delivery with a photo of the item, and we will arrange for a refund or replacement.
You must report any issues with your food order within 5 days of receiving the package. After this time, we are unable to process returns or replacements for food products.
Unfortunately, perishable food items cannot be returned due to health and safety concerns. If you have an issue with a perishable product, please contact us at info@makpersona.com. for a resolution.
Non-perishable items (e.g., canned goods, dry snacks) may be eligible for return if they are unopened, in their original packaging, and meet our return policy criteria.
To begin the return process, please contact us atinfo@makpersona.com.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All products must be new, unused, and in their original packaging to be accepted for returns.
For damaged, expired, or incorrect items, we will cover the return shipping costs.
We do not offer exchanges for food items. If there is an issue with your order, we recommend requesting a refund or replacement.
In the unlikely event that your parcel arrived damaged, please contact us immediately with pictures. If the damage occurred during transit, we will arrange a replacement as quickly as possible. Keep all items and packaging materials until your claim is resolved. Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package.
If you received the wrong food item, please contact us within 3 days with a photo of the item, and we will arrange a replacement or issue a refund.
Refunds will be issued to the original method of payment within 5-7 business days.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.